Frequently Asked Questions
Here are some of the most common questions our users ask.
How do I track my order?
You can track your order in real-time with live driver GPS from your Orders tab in the dashboard.
Can I change my delivery address?
Yes, you can change your delivery address before the kitchen begins preparing your order.
What is your refund policy?
We offer full refunds for canceled orders before preparation begins or in cases of missing or incorrect items.
How do promo codes work?
Copy any active code from your Discounts & Offers page and paste it into the Promo Code field during checkout.
How does the AI meal recommendation work?
Our engine learns your macros, budget, and taste preferences to recommend precisely what your body needs today.
How can restaurants partner with Cravo?
Restaurants can join Cravo by visiting our Partner page and clicking on Start Partnership to register their business.
Still need help?
Contact Support